Privacy Policy | The Loopy Sisters

Who We Are

The Loopy Sisters is a small UK business selling handcrafted knitted wire art, crochet handbags, and home decor. For the purposes of UK data protection law, we are the ‘data controller’ of your personal information. You can contact us at orders@theloopysisters.co.uk with any privacy questions.

What Information We Collect

When you visit our website, place an order, or contact us, we collect information you give us. This includes your name, email address, delivery address, billing address, phone number, and payment details. We also collect order details, messages you send us, and photos you send regarding orders or returns. When you browse our site, Wix and payment providers collect technical data like IP address, browser type, and cookies necessary for the site to function. If you contact us by email or social media, we keep a record of that correspondence.

Why We Collect Your Information

We use your information to process and deliver your orders, communicate with you about your purchase, and provide customer service. We use your email to send order confirmations, dispatch notifications with tracking, and to respond to queries. We take photographs of all products before dispatch and keep them for our records to confirm condition in case of delivery disputes. We may use your information to comply with legal obligations, prevent fraud, and improve our products and services. We will never sell your data or share it for marketing by other companies.

How We Store Your Information

Your data is stored securely through Wix, our website platform, and through our payment provider. Access is password protected and limited to those who need it to fulfil your order. We keep order information for six years to comply with UK tax and consumer law. Dispatch photographs and customer correspondence are kept for six months in case of disputes, then deleted. If you email us, those emails are stored by our email provider. We take reasonable steps to protect your data but cannot guarantee complete security of transmission over the internet.

Who We Share Your Data With

We only share your data when necessary to fulfil your order. This includes Royal Mail or our courier for delivery, Wix for hosting and checkout, and our payment provider to process payment. These third parties are required to keep your data secure and only use it for the service they provide us. We may also disclose your information if required by law, to prevent fraud, or to protect our rights.

Our website uses cookies that are essential for the site to work. These allow you to add items to your basket, checkout, and keep you logged in. We also use analytics cookies through Wix to understand how visitors use our site so we can improve it. You can control cookies through your browser settings, but disabling essential cookies may affect how the site functions.

Marketing

We will only send you marketing emails if you explicitly opt in at checkout or through our website. You can unsubscribe at any time by clicking the link in any marketing email or by emailing us. We will not send marketing messages without your consent.

Your Rights Under UK GDPR

You have the right to ask for a copy of the personal data we hold about you. You have the right to ask us to correct inaccurate information or delete your data where we no longer need it. You have the right to object to processing or ask us to restrict how we use your data. You have the right to withdraw consent for marketing at any time. To exercise any of these rights, email orders@theloopysisters.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your data. Visit ico.org.uk for more information.

Children’s Privacy

Our products are not intended for children and we do not knowingly collect data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or changes to how we operate. The latest version will always be posted on this page. This policy was last updated on 14 July 2026.

If you have any questions about this Privacy Policy or how we handle your data, please email orders@theloopysisters.co.uk.