Refund & Returns Policy

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Our Promise

We want you to love your Loopy Sisters piece. Because everything is handcrafted, we take great care to ensure quality before dispatch. If something isn’t right, here’s how we’ll make it right.

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Colour & Product Variations

Our items are handmade and photographed in natural light. Slight variations in colour, texture, and size are part of handmade charm and not considered a fault. Colours may appear differently on different screens and devices. We cannot accept returns or issue refunds because you feel the colour looks different to the picture, unless the item you received is significantly different from what you ordered. If you’re unsure about a colour, please email theloopysisterscrochet@gmail.com before ordering and we’ll send additional photos.

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Changed Your Mind - 14 Day Cancellation

Under UK Consumer Contracts Regulations, you have 14 days from the day you receive your order to notify us that you wish to cancel. For standard items that are unused and in original condition, you can return for a full refund. You are responsible for return postage costs. We cannot accept returns on crochet handbags because they are made to order and personal to you. We also cannot accept returns on custom or made-to-order items, including bespoke pieces, personalised wire art, custom colours, or items made to your specifications, unless they arrive faulty or damaged. To cancel a returnable item, email theloopysisterscrochet@gmail.com with your order number within 14 days of delivery.

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Faulty or Damaged Items

If any item arrives damaged or develops a fault, including handbags and custom pieces, please contact us within 14 days of delivery at theloopysisterscrochet@gmail.com with your order number and photos of the damage or fault. We will offer a replacement, repair, or full refund including original delivery costs. We will also cover return postage for faulty items.

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How to Return

To start a return, email us first and we will confirm if your item is returnable and provide a returns address. Pack the item securely in original packaging where possible and send it via tracked delivery, as we cannot refund items lost in return transit. Refunds are processed within 14 days of us receiving the returned item.

Hygiene Items
For hygiene reasons, we cannot accept returns on earrings unless faulty.

Questions
Email theloopysisterscrochet@gmail.com and we’ll help.